Terms & Conditions of Use

Continued use of the wen1win platform — including accessing the website, registering an account, making a deposit, using gaming services or contacting customer support — constitutes full and unconditional acceptance of these terms and conditions and the applicable wen1win Privacy Policy.

These terms should be read together with any specific game rules, bonus policies and additional notices published by wen1win from time to time. Where there is a conflict between these general terms and the specific rules of a particular game or promotion, the specific rules will apply for the purposes of that activity.

wen1win services are limited to individuals who meet the following requirements:

• Aged 21 and above at the date of registration;
• Possessing full legal capacity to enter into a binding agreement;
• Not acting under duress or coercion in deciding to register;
• Not enrolled in any active gambling self-exclusion programme;
• Using the platform for personal entertainment purposes only, and not on behalf of any third party.

Each player is only permitted to register and maintain one active account at wen1win. Multiple account registrations by the same individual — whether using different names, email addresses, phone numbers, financial details or devices — are strictly prohibited.

During registration, you are required to provide accurate, complete and current information, including:

• Full name as shown on your MyKad or official identification document;
• An active and reachable email address;
• A mobile phone number registered in your name;
• Your actual date of birth to verify age eligibility.

wen1win reserves the right to carry out an identity verification process (KYC — Know Your Customer) at any time, particularly before processing withdrawals. Players are required to submit a copy of a valid identification document when requested. Failure to do so may result in account suspension or closure.

You are responsible for keeping your account password confidential. wen1win will not be held liable for any losses arising from unauthorised access due to the player's own negligence.

wen1win supports a range of payment methods for the convenience of Malaysian players, including Touch 'n Go eWallet, DuitNow, online banking via FPX, ShopeePay, and cryptocurrencies such as USDT, BTC and ETH.

The terms for financial transactions are as follows:

• Minimum deposit: RM20 per payment method;
• Minimum withdrawal: RM50 per request;
• Withdrawal processing time: between 30 minutes and 3 hours depending on the method chosen and the internal verification process;
• All deposits and withdrawals must be made using a financial account registered in the player's own name — the use of third-party accounts is not permitted.

Players acknowledge that financial transactions through this platform are related to online gambling activity and accept all associated financial risks.

wen1win offers various types of bonuses to players, subject to the terms and limits set for each promotion. The general terms applicable to all bonuses are as follows:

• Welcome Bonus: 100% of the first deposit amount up to a maximum of RM1,000. A wagering requirement of 25 times the bonus value received must be met before a withdrawal can be approved;
• For example: deposit RM100 → bonus RM100 → balance RM200 → wagering to be completed = RM100 × 25 = RM2,500;
• Each player is entitled to receive the Welcome Bonus once only;
• Bonuses cannot be transferred to other players and have no cash value;
• wen1win reserves the right to withdraw or amend the terms of any promotion at any time with reasonable notice.

The wen1win VIP Programme offers weekly cashback for active members across five tiers: Bronze, Silver, Gold, Platinum and Diamond, with weekly cashback rates of up to 1.0% for Diamond members. VIP tier eligibility is determined based on playing activity and may change according to the platform's periodic review.

Each game category available at wen1win — including online slots, live casino (baccarat, roulette, blackjack, sic bo), sportsbook, sports betting (including mix parlay and esports), and card games such as Teen Patti — has its own specific rules.

Players are fully responsible for understanding the rules of each game before placing any bets. wen1win provides game information within the platform for players' reference.

Game results produced by the system are final. wen1win uses a certified random number generator (RNG) for certain games to ensure fairness and transparency. Any complaints regarding game results must be submitted to customer support within 24 hours of the incident.

As a registered wen1win player, you agree to:

• Only bet with money you can afford to lose;
• Not use the platform to assist in any money laundering activities or to finance any illegal activities;
• Confirm that the money used for gambling has been obtained legally;
• Not use automation software, bots, or any unauthorised technical methods to gain an advantage in games;
• Contact wen1win customer support if you are concerned about your own or someone else's gambling habits.

wen1win encourages responsible gambling practices. Players who feel that gambling is beginning to affect their finances, relationships, or mental health are encouraged to seek help from qualified counselling services.

The following are strictly prohibited on the wen1win platform:

• Identity fraud or impersonating another person;
• Using an account on behalf of a third party;
• Attempting to hack, disrupt, or damage the platform's systems;
• Distributing unlawful, obscene, or threatening content through the platform;
• Using a VPN or identity-concealment methods to bypass geographical restrictions;
• Any form of cooperation between players to manipulate game outcomes (collusion).

wen1win reserves the right to suspend, restrict, or close a player's account at any time for the following reasons:

• Violation of any provision of these terms and conditions;
• Recommendation by a relevant authority or regulatory body;
• Suspicious activity indicating fraud or money laundering;
• Failure to complete a requested identity verification process;
• Voluntary account closure requested by the player themselves.

In cases of account closure due to fraud or breach of terms, wen1win reserves the right to hold any balance in the account for investigation purposes. If fraud is proven, the balance will be forfeited.

Players who wish to voluntarily close their account may contact wen1win customer support via live chat or email. Any eligible balance will be processed within the stipulated timeframe once all checks are completed.

wen1win provides the platform on an "as is" basis and makes no express or implied guarantees regarding the continuous, uninterrupted availability of the platform. wen1win will not be liable for:

• Losses arising from service interruptions, technical issues, or scheduled system maintenance;
• Financial losses resulting from the player's own betting decisions;
• Indirect, consequential, or losses arising from missed profits;
• Any act or omission by third parties such as game software providers or payment processors.

wen1win reserves the right to amend, update, or replace any part of these terms and conditions at any time. Amendments that come into effect will be published on the wen1win site along with the date of update.

Notification of material amendments will be delivered to players via their registered email or through an in-platform notice. Continued use of the platform after an amendment is published will be considered acceptance of the amended terms.

If you do not agree with the amendments made, you have the right to close your account before the amendment's effective date by contacting wen1win customer support.

The wen1win platform operates under a valid international licence. These terms and conditions shall be interpreted in accordance with the legal framework relevant to the jurisdiction in which wen1win is registered and operates.

Any dispute arising from or related to the use of the wen1win platform shall first be resolved through negotiation between the player and wen1win. If negotiation fails, the dispute will be referred to an appropriate arbitration body or court in accordance with the applicable law.

Use of the wen1win platform by players outside supported jurisdictions is at the player's own risk. wen1win makes no representation that the content or services on this platform are lawful to access from all locations.